Terms of Service

Your Account

Cimpos Laundry Management System is a workspace for laundry businesses. The person who creates an account is responsible for providing accurate registration details and for keeping the account credentials private.

You must be legally able to operate the business you register. Tell us promptly if your account details change or if you believe someone has accessed your account without permission.

14-Day Free Trial

Every new laundry workspace starts with a 14-day free trial unless a different offer is shown at signup. Trial access is provided so you can evaluate Cimpos with your own business information.

We may limit, change, or end a trial that is created through abuse or repeated trial registrations. A paid subscription is required to continue using paid features after the trial ends.

Subscription and Payments

Subscription prices, billing periods, and included features are shown in the workspace or on the plan you select. You authorise the selected payment method to be charged for recurring fees when they become due.

Fees already paid are not refundable except where required by law or where we expressly agree otherwise. You are responsible for applicable taxes and for keeping billing information current.

Your Business Data

You keep ownership of the customer, order, invoice, catalog, payment, and other business information that you enter into Cimpos. You give Cimpos permission to host and process that information only to provide, secure, and improve the service.

You are responsible for ensuring that your data is accurate and that you have the rights and permissions needed to enter it into the system.

Customer Information

When you add a customer's name, phone number, email, or order information, you are responsible for collecting any notice or consent required by the laws that apply to your business.

Use customer information only for legitimate laundry operations, such as order updates, delivery coordination, receipts, and customer support.

Staff and User Access

Workspace owners can invite staff and assign access according to the available roles and permissions. Owners are responsible for reviewing access, removing former staff, and making sure each person uses their own login.

SMS and Email Services

Cimpos can send operational messages through third-party SMS and email providers when those features are enabled. Delivery depends on the provider, network, recipient details, and applicable messaging rules, so delivery cannot be guaranteed.

You are responsible for the content, recipients, and lawful use of messages sent from your workspace, including any required opt-outs or consent.

System Availability

We work to keep Cimpos available and reliable, but the service may occasionally be unavailable for maintenance, updates, outages, or events outside our control. We may change or discontinue features with reasonable notice where practical.

Backups

We maintain operational backups and recovery processes for the service. Backups are not a substitute for your own records, and we do not promise that every deleted, corrupted, or incorrectly entered item can be recovered.

Security

Cimpos uses reasonable technical and organisational safeguards to protect accounts and business data. No online service is completely secure. You must protect passwords, recovery methods, devices, and API credentials used with your workspace.

Acceptable Use

Do not use Cimpos to break the law, infringe another person's rights, send unlawful or unwanted messages, upload malicious code, probe or disrupt the service, bypass access controls, or misuse another customer's data.

Account Suspension

We may restrict or suspend an account when needed to protect the service, users, or the public, to investigate abuse, or when fees are overdue or these Terms are breached. We will restore access when the reason for the restriction is resolved where appropriate.

Cancellation

You can cancel a subscription using the available workspace or billing controls. Cancellation normally takes effect at the end of the current paid period unless the plan says otherwise. You remain responsible for charges incurred before cancellation.

Data After Account Closure

After an account or workspace is closed, we may retain limited information where needed for legal, security, accounting, dispute, or audit purposes. We may delete workspace data according to our retention process, so export anything you need before closure.

Cimpos Software and Ownership

Cimpos and its software, design, documentation, trademarks, and underlying technology belong to Cimpos or its licensors. We grant you a limited, non-exclusive, non-transferable right to use the service during an active subscription. No other ownership rights are transferred.

Third-Party Services

Some features use third-party services such as hosting, payments, SMS, email, or analytics. Those providers may have their own terms and privacy policies. Cimpos is not responsible for a third party's independent service, content, or outage.

Business Decisions

Reports, totals, reminders, and other information in Cimpos are tools to help you run your business. You are responsible for checking information and making your own pricing, operational, tax, employment, and other business decisions.

Limitation of Liability

To the extent permitted by law, Cimpos will not be liable for indirect, incidental, special, consequential, or lost-profit losses, or for losses caused by your data, instructions, account, or inability to use the service. Our total liability for a claim relating to the service is limited to the fees you paid to Cimpos for the affected service during the twelve months before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot legally be limited.

Changes to Cimpos

We may improve, update, or modify Cimpos, including its security, integrations, and features. If a change materially reduces a paid feature, we will provide reasonable notice where practical.

Changes to These Terms

We may update these Terms as the service or law changes. We will post the updated version and change the Last Updated date. If a change is material, we will provide additional notice where practical. Continued use after the effective date means you accept the updated Terms.

Governing Law – Sri Lanka

These Terms are governed by the laws of Sri Lanka. Subject to any mandatory consumer rights, the courts of Sri Lanka will have jurisdiction over disputes relating to the service or these Terms.

Contact

Questions about these Terms can be sent to support@cimpos.lk. We will use the contact details associated with your workspace when we need to send an important service or legal notice.